Pharmacists will be involved in logging patient safety incidents that occur in the pharmacy.
The guidance states that ‘pharmacies must have a patient safety incident log for all incidents. Pharmacies should also maintain a record of errors identified as part of the checking process (near misses) for internal review and learning.’
More details on what information must be captured (where known) can be found here.
Patient safety incidents must be reported to the Learn from Patient Safety Events Service (LFPSE). Near misses do not need to be reported to LFPSE.
A record of the LFPSE report reference number (issued automatically when an individual incident is submitted through the LFPSE online tool) should be kept in the pharmacy as part of the incident log (where known).
Patient safety incidents must be reported using the LFPSE’s defined levels of harm. The definition of each level of harm is outlined in the document and now covers both physical and psychological.
The guidance can be found here.
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