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Contract Disputes

Following purchase of a product or service exceeding £250 in value


PDA members are protected by an insurance* policy which provides legal assistance in the event that you enter into a contract during the period of cover and then into a contractual dispute where the amount in dispute exceeds £250. You will be responsible for the first £500 of any claim where the amount in dispute is over £5000. Cover is provided if the dispute is over one or more of the following:

  • The buying, hiring or lease of any goods or services for the private use of the member.
  • The sale of any personal goods. Examples include purchase of new carpets which are badly fitted, a stereo system that does not work properly or a foreign holiday that is ruined due to hotel refurbishment and a tour operator refuses to compensate.

*The insurance included with PDA membership is arranged and administered by The Pharmacy Insurance Agency (PIA) Ltd who are authorised and regulated by the Financial Conduct Authority (Register No 307063).

The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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